Florida State Filing Refund Policy

1. OVERVIEW

Florida State Filing, LLC ("FSF," "Company," "we," "us," or "our") provides professional business filing, compliance, and corporate support services. Due to the nature of these services, all payments made to FSF are final and non-refundable, except where explicitly stated in this Refund & Cancellation Policy.
By using our Website and Services, you ("User," "Client," "you," or "your") agree to the terms outlined in this section. Refund requests must be submitted via the designated refund request process prior to initiating any dispute or chargeback. Additionally, Users acknowledge that FSF may engage affiliates and third-party service providers, including payment processors, for transaction processing, and that the same refund and cancellation policies apply to these third-party transactions.

2. REFUND REQUEST PROCESS

To maintain transparency and efficiency, all refund requests must follow these steps:

1. Submit a Refund Request

   Users must log in and navigate to "Billing and Payments" → "Request a Refund."

   • Refund requests made via email, phone, or live chat will not be processed.

2. Provide Required Details

   Users must include:

   • Order number
   • Transaction date
   • Payment method used
   • Detailed reason for refund request

   Refund requests must be submitted within 7 days of purchase unless otherwise stated.

3. Processing Time

   • Refunds may take up to 10 business days for review and processing.
   • Users will receive an email confirming approval or denial.
   • Failure to follow the refund request process may result in automatic denial.

3. NON-REFUNDABLE FEES & SERVICES

Certain fees and services are non-refundable under all circumstances:

1. State Filing Fees & Government Charges

   • Payments made to government agencies are non-refundable.
   • Fees remain non-refundable in cases of rejections, delays, or modifications.

2. Third-Party Service Provider Fees

   • Any fees charged by third-party service providers are non-refundable.

3. Services Already Submitted or Completed

   • Business entity formations
   • Registered Agent services
   • Annual report filings

4. Expedited & Rush Services

   • Non-refundable once an order is placed.

4. ORDER CANCELLATIONS & REFUND ELIGIBILITY

Refund eligibility depends on the status of your order:

FSF reserves the right to deny refund requests for orders that have entered processing unless otherwise stated.

5. BILLING INQUIRIES, BANK DISPUTES & CHARGEBACKS

1. Contacting Support for Billing Issues

   If you have any billing-related questions or concerns, please contact FSF through the Support Center before initiating a dispute with your bank or payment provider.

   • All billing inquiries must be submitted via the Support Center. Please allow up to 5 business days for a response.

2. Bank Disputes & Chargeback Attempts

   • Chargebacks or disputes filed with a bank, credit card issuer, or payment processor without first attempting resolution through FSF may result in additional fees and legal action under Section 9 (Chargebacks, Payment Disputes & Penalties) of the Terms of Use.
   • Unauthorized chargebacks will incur the following penalties:
     • Chargeback Recovery Fee: $500 per disputed transaction.
     • Legal Action Fee: $5,000 if legal proceedings are required to recover lost funds.
     • Account Suspension: FSF reserves the right to suspend or terminate services for Clients who initiate chargebacks without following the refund request process.
   • Clients disputing a charge must provide supporting documentation (e.g., duplicate charges, incorrect pricing) to support their claim.
   • Failure to adhere to this process may result in account suspension, denial of future services, or legal action.

6. REFUND PROCESSING & PAYMENT METHODS

1. Processing Time

   • Approved refunds will be issued to the original payment method.
   • Refunds for credit/debit cards or ACH payments may take up to 10 business days to appear in the Client’s account.
   • FSF is not responsible for bank processing delays, currency conversion fees, or third-party payment processor delays.

7. NO REFUNDS FOR DISSATISFACTION OR BUYER'S REMORSE

Refunds will not be granted for:

• Discontent with government agency responses, processing times, or outcomes.
• Failure to review and understand FSF’s Terms of Use, Refund Policy, or Service Limitations before purchase.
• Not utilizing the purchased service within a reasonable timeframe.

FSF provides transparent service descriptions, and Users are responsible for understanding the scope of services before completing payment.

8. GOVERNING LAW & JURISDICTION FOR REFUND DISPUTES

• All refund disputes are governed by the laws of the State of Florida.
• Any disputes related to refunds or cancellations will be resolved exclusively in the courts of Tallahassee, Florida.
• Users waive the right to participate in class-action lawsuits regarding refund claims.

9. CONTACT US

For any questions regarding this policy, please contact us:

Florida State Filing LLC
Email: info@flstatefiling.com